Refund policy

Return and Refund Policy

Thank you for shopping at DECONITA . We strive to ensure your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations when returning products or requesting a refund.

1. Eligibility for Returns and Refunds

You may return most items within 7 days of the purchase date for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You will also need the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

Perishable goods (e.g., food, flowers, or plants).
Personalized or custom-made products.
Downloadable software or digital products.
Intimate or sanitary goods.

3. How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team at deconitastore@gmail.com within 2 days of receiving your order to request a return authorization.
Pack the item securely in its original packaging, including all accessories, tags, and documentation.
Include the original receipt or proof of purchase.
Ship the item to the address provided by our customer service team.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4 business days.
Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to a defect or error on our part.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please contact our customer service team.
Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at deconitastore@gmail.com.
We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please check your bank account or contact your credit card company, as it may take some time for the refund to be officially posted.
If you’ve done this and still haven’t received your refund, please contact us at deconitastore@gmail.com.